January 13, 2025
When it comes to IT support, many business owners settle for "good enough," assuming it meets their needs. However, this complacency could be putting your business at risk due to slow responses, poor communication, or a lack of proactive solutions.
You might not realize the inadequacy of your current IT support until you experience exceptional service. If any of the following issues resonate with you, it may be time to consider a new IT provider.
1. Unreachable During Emergencies
In the midst of a network failure or cybersecurity breach, waiting on hold or leaving a voicemail isn't an option. A dependable IT provider should answer your calls promptly or return them within 30 minutes during emergencies.
If your provider is absent when you need them most, that's a significant warning sign.
2. Lack of Proactive Network Monitoring
Your IT provider should be alerting you to potential issues, not the other way around. Proactive monitoring involves tracking your systems for downtime, breaches, and inefficiencies, and offering solutions before problems arise.
If you're constantly discovering issues they've overlooked, they're not fulfilling their responsibilities.
3. Cybersecurity is Not a Priority
Cybersecurity is crucial, not just a buzzword. If your provider hasn't developed and implemented a comprehensive cybersecurity plan, including ransomware protection and data backup, they're jeopardizing your business.
Exceptional IT providers consistently propose new strategies to safeguard you from the latest cyber threats. If yours doesn't, it's time to reconsider your partnership.
4. Inconsistent and Difficult Support
Are they responsive even for non-emergency issues? Do they have a straightforward, user-friendly ticketing system to log and prioritize your requests?
If your team is frustrated by long waits, unresolved problems, or cumbersome processes, your provider isn't prioritizing your needs.
5. Lack of Transparent Invoices
You should always know exactly what you're paying for. If you're receiving vague invoices or being charged for every minor service, that's an issue. Transparency in costs is a hallmark of a great IT provider, and you deserve to understand where your money is going.
6. Infrequent Backup Testing
Backing up data is crucial, but if no one is testing those backups, you could face a rude awakening during a disaster. If your IT provider isn't conducting regular test restores to ensure data recovery, it's time to find someone who values your backups as much as you do.
7. Projects Consistently Late and Over Budget
Does every IT project feel like a surprise party, with unexpected delays, hidden costs, and zero communication? Great IT providers deliver on time and within budget, or at least keep you informed if things go off track.
If you're tired of constantly chasing them for updates, it's time to explore other options.
Don't Settle for Inferior IT Support
Subpar IT support is more than just a headache—it's a liability. If any of these issues strike a chord, it's time to discover what exceptional IT service truly looks like.
Start with a FREE Discovery Call.
We'll evaluate your current setup, identify vulnerabilities and leave you with
actionable steps to improve your technology.
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your FREE Discovery Call now or call our office at 802-331-1900.
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